TERMS AND CONDITIONS - REACH 360

Last Updated: January 2, 2025

1. ACCEPTANCE OF TERMS

1.1 Agreement to Terms By accessing and using Reach 360's services, including our white-label platform powered by third parties, you agree to be bound by these Terms and Conditions.

1.2 Modifications Reach 360 reserves the right to modify these terms at any time. Users will be notified of significant changes via email or platform notification.

2. SERVICE DESCRIPTION

2.1 Platform Services - Marketing automation - CRM functionality - Communication tools - Business management solutions - White-label software solutions

2.2 Service Availability - 99.9% uptime commitment (excluding scheduled maintenance) - Scheduled maintenance windows - Emergency maintenance provisions

3. SUBSCRIPTION AND PAYMENT TERMS

3.1 Subscription Options - Available subscription tiers - Payment frequency options - Feature limitations per tier

3.2 Payment Terms - Payment methods accepted - Billing cycles - Late payment penalties - Refund policies

3.3 Price Changes - Notice period for price changes - User rights regarding price changes - Grandfathering provisions

3.3 Price Changes - Notice period for price changes - User rights regarding price changes - Grandfathering provisions

4. USER OBLIGATIONS

4.1 Account Registration - Accurate information provision - Account security responsibilities - Prohibited account sharing

4.2 Acceptable Use - Permitted uses of the platform - Prohibited activities - Data usage limitations - API usage restrictions

4.3 Content Guidelines - User-generated content rules - Intellectual property rights - Content removal rights

5. DATA AND PRIVACY

5.1 Data Ownership - Client data ownership rights - Platform usage data - Analytics data ownership

5.2 Data Security - Security measures - Breach notification procedures - Data backup protocols

5.3 Third-Party Access - API integration terms - Third-party service providers - Data sharing limitations

6. INTELLECTUAL PROPERTY

6.1 Ownership Rights - Platform ownership - User content ownership - Licensed materials

6.2 License Grants - Platform usage license - Content license - API usage license

6.3 Trademark Usage - Reach 360 trademark usage - White-label branding requirements - Marketing material restrictions

7. LIABILITY AND INDEMNIFICATION

7.1 Limitation of Liability - Service interruption liability - Data loss liability - Maximum liability caps - Excluded damages

7.1 Limitation of Liability - Service interruption liability - Data loss liability - Maximum liability caps - Excluded damages7.2 Indemnification - User indemnification obligations - Reach 360 indemnification obligations - Indemnification procedures

7.3 Warranty Disclaimers - Service warranty limitations - Third-party service disclaimers - Implied warranty exclusions

8. TERMINATION

8.1 Termination Rights - User termination rights - Reach 360 termination rights - Immediate termination conditions

8.2 Effect of Termination - Data retention/deletion - Final payment obligations - Post-termination obligations - Data export options

8.3 Survival Clauses - Surviving obligations - Continuing warranties - Ongoing indemnifications

9. DISPUTE RESOLUTION

9.1 Governing Law - Jurisdiction (Australian law) - Venue selection - Choice of law

9.2 Dispute Process - Initial dispute notification - Mediation requirements - Arbitration provisions - Court proceedings

10. ADDITIONAL TERMS

10.1 Force Majeure - Defined events - Notice requirements - Effect on obligations

10.2 Assignment - Assignment restrictions - Permitted assignments - Notice requirements

10.3 Severability - Severability provisions - Effect of invalid terms - Reformation rights

11. CONTACT INFORMATION

Reach 360 Address:3 Carlton Street Chippendale, NSW 2008

ABN: 35 672 693 248

12. ACKNOWLEDGMENT

By using Reach 360's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

DISCLAIMER: These Terms and Conditions should be reviewed by a legal professional before implementation to ensure compliance with Australian law and adequate protection of your business interests.